Guarantee Policy
Forgia Mistica offers an automatic Lifetime Guarantee on all jewellery against defects in material and/or workmanship. Therefore, any defects in material and/or workmanship that become evident during the product lifetime will be remedied by Forgia Mistica, and can take form of repair, replacement or refund.
In order to claim a remedy under the Guarantee protection, the goods must be returned for assessment and accompanied by the original purchase receipt. Please retain the purchase, delivery or gift receipt in case you have a guarantee claim. The receipt serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this guarantee.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise. The cost of any repairs and maintenance carried out during the Guarantee period that are not the result of defects in material and/or workmanship must be covered by the customer.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Maintenance, repair, resizing or other service performed by someone other than Forgia Mistica on any items bought in the Forgia Mistica website will void your Manufacturer Guarantee.
Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable use. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
- Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
Frequently Asked Questions
Got a question? We are here to answer!
Forgia Mistica, founded by artisan Carol Sammartano, merges Brazilian and Italian influences into a modern, gender-neutral, and magical jewelry brand. Crafted on-demand with top-quality materials, each piece is a unique expression of artistry. The collection, inspired by modern aesthetics and timeless symbolism, features elegant and enchanting designs, from delicate pendants to bold statement earrings. Forgia Mistica aims to provide personal talismans, symbolizing inner magic. The brand embodies a mission to infuse every creation with a touch of mystical charm, offering a diverse range of styles to cater to individual tastes, all meticulously crafted to reflect the magic within.
We are based in Dublin, Ireland. However, we sell globally!
At the moment we operate fully online, so there is no physical store available for our customers. We strive to support you through a multitude of online channels, including our website, out social media accounts (Facebook, Instagram and TikTok) and our email forgiamistica@gmail.com
We use plenty of different materials, from precious metals (silver and gold, mostly) to gemstones. The details about all the materials can be seen on each product's description and for bespoke it will be detailed to you by our head craftswoman.
Almost 100% of our materials are sourced from Ireland. Whenever we cannot find it locally, we tend to use suppliers from the United Kingdom or elsewhere inside Europe
ALL of our pieces are 100% solid precious metal, which is completely handcrafted by our artisans. You will find more information about the items in each product's page.
Shipping time varies according to where you are ordering it to:
- Republic of Ireland: 2-3 business days
- UK and Northen Ireland: 3-5 business days
- Rest of Europe: 3-6 extra business days
- Rest of the world: 6-9 business days
All of these periods exclude manufacturing time, which can be up to 4 weeks depending on the piece ordered.
Yes, we do ship internationally, all around the world. The shipping fee may vary depending on your location. Check our Shipping page for more details
You can track your order delivery using your order number, your email or your tracking number (if you already have one) in our Track Your Order page.
In the checkout page, you can find a multitude of payment methods, including credit and debit cards, bank transfer, Google Pay, Apple Pay and Paypal, amongst others.
For our bespoke pieces, we can agree via email on the best payment method, but most of them are made via bank transfer or Paypal.
First, check your order tracking at our Track Your Order page. If you see an order delivery confirmation and the estimate delivery period has passed, reach out to us so we can check with our logistics partners and help you.
For EU purchases, VAT is already included on the price of your jewellery
For any purchase made from outside the EU, taxes or import duties are not included and must be handled by the customer.
All of our pieces are handcrafted on demand and personalised, so we are not able to keep stock. As soon as you complete your order, your pieces will start being manufactured and will be shipped to you in up to 4 weeks from purchase date (depending on the complexity of it)
Each item can vary in complexity (bespoke vs collection pieces) and production time:
- Collection pieces: each product's page has a description on how long the jewellery takes to be produced. In general, it can take up to 4 weeks from ordering date for your piece to be shipped
- Bespoke pieces: each design is unique and so its production time is longer. A bespoke piece takes around 8 weeks to be completed before shipping takes place.
Forgia Mistica is a small company that prides itself for its dedicated and careful handcrafting process and customer care. All our jewellery are made by our head craftswoman Carol Sammartano, there are no big production lines and dozens of artisans. This is to ensure that all pieces have the Forgia Mistica feel and quality is maintained!
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and your refund is processed, make a separate purchase for the new item.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.
We will gladly refund any purchases return in a period of 14 days from delivery time. The pieces must be unworn, undamaged and in their original packaging. Some specific products such as custom made jewellery, earrings (for hygiene purposes) or adjusted jewellery also cannot be returned.
Please check our refunds policy for more details.
Yes! All of our jewellery automatically has a guarantee time of 12 months from purchase date, covering all defects in material and/or workmanship.
Check out our guarantee policy for more details
Yes! If you have an idea or you see a design you like in our collection but would like it in a different combination of metal and gemstone, we can make it to order specific to your needs.
Check out or Bespoke page to learn more about the process.
Due to our co-desigining process and careful manufacturing, bespoke pieces can take up to 8 weeks after the deposit paymenet to be completed, plus shipping.
Yes! All of our pieces, both bespoke and collection jewellery, are handcrafted by our head craftswoman.
She uses plenty of techniques to ensure the final design is up to your standards: hand wax carving, forging, soldering, etc.
Check out our Jewellery Care page for tips and tricks on how to take best care of your Forgia Mistica pieces
You can check out our ring sizing guide and our necklace length guide to make sure you know the right size for you or your dearest one. If you still have questions, reach out to us and we will gladly help you!
For rings, yes! We can adjust your ring size for free on the first time after ordering, as long as there were no other modifications made to it and that it was not used apart from trying it on. Reach out to us and we will let you know how this can be done
The chain size unfortunately cannot be adjusted, since chains are premade objects and not handmade. We can, however, sell you another chain in a different size. Get in touch with us to understand how.
Via our contact form
Via email: forgiamistica@gmail.com
Via our social media:
- TikTok